Prompt Ambulance | 1600 Kepner Drive, Suite E, Lafayette, IN | 765-448-4327


Prompt’s Mission is "to be the leading provider of mobilized healthcare by doing what is right for our patient’s, associates, and the community."


Michael Fagen, the great-grandfather of the current owners, began the family business with his wife in Dyer, Indiana the late 1800’s. Initially a furniture company, they made caskets. Soon they started a funeral service. Eventually they started transporting the sick and injured.


In 1950, Maureen Miller the granddaughter of Michael Fagen, married Robert Miller. The Miller’s assumed operation of the Funeral Homes, and of course the ambulance service. Fagen-Miller expanded, and soon operated three funeral homes in Lake County. in 1995, Fagen-Miller merged with two other family owned ambulance services to form Consolidated Medical Transportation, known as Co-Med.

In 1998, Co-Med decided to discontinue the wheelchair service to over 100 Indiana dialysis patients because it was not returning enough income. This was done over the strong objection of the Miller family who then began their departures from Co-Med within a year. On July 13, 1998, the Miller family started a new service, providing transportation only to ambulatory and wheelchair patients.

In October of 1998 the Miller family purchased a small ambulance service in East Chicago, and soon adopted the name PROMPT Medical Transportation, Inc., now doing business as PROMPT Ambulance Service.

Husband and wife duo Gary and Shar Miller have operated Prompt Ambulance Service for the last 15 years. Gary Miller currently serves as Reimbursement Chairman for the IAA and has been appointed as a member of the Indiana EMS Commission by three different governors. He has served on this Commission since 2000.


Headquartered in Highland, Indiana, Prompt Ambulance Service is the largest private pre-hospital provider in Northwest Indiana. This location serves Highland, South Bend, Merrillville, Griffith, East Chicago, and Valparaiso.

Headquartered in Lafayette, Indiana, Prompt Ambulance Central is the largest provider in the Greater Lafayette area, and we are growing. This location serves Lafayette, Cass County, Frankfort, and Rensselaer.

Our highly trained personnel provide the following services:

• Wheelchair & Med Car • SCT Transport
• Advanced Life Support (ALS) • Bariatric Transport
• Basic Life Support (BLS) • EMT Training
• Community Outreach • Intermediate Training
• Consulting • Paramedic Training

Meet Our Staff

Our Leadership Team:

Gary and Shar Miller

Nathaniel Metz

Prompt Ambulance Service Founders and CEOs

Prompt Central Director of Operations, EMT-Paramedic

Gary and Shar Miller Nathaniel Metz

Colby Reel

Prompt Central Assistant Director of Operations, EMT-B

Colby Reel

Daniel Somerville

Robert Beck

Prompt Central Director of Business Development

Prompt Central Patient Care Coordinator, LPN

Daniel Somerville Robert Beck

James Cowherd

Prompt Central Fleet Manager, EMT-B

James Cowherd

Dr. Edwin Eppler

Medical Director, Ph D
Dr. Edwin Eppler

The Prompt Institute of Paramedicine is accepting students!

Click the link below for more info.

> I'd like to learn more!

The 2016 Indiana EMS Association Conference

Only a few months until the Conference.

> More info here.

Discover EMS Camp

Prompt hosted the 2nd annual Discover EMS Camp in June.

> More info please!